RETURNS & EXCHANGES
If you are not satisfied with any item you have purchased from Rich's Music Exchange, you may request a return within 5 days of receipt of your order. Rich's Music Exchange promises to expedite your exchange, repair or refund to satisfy you quickly.

PLEASE NOTE: shipping charges are not refundable.
The following returns procedure must be followed to receive a refund:

• Contact Customer Service (716) 646-6240 for a return request and Return Authorization number.  (11am - 8pm EST)
• Proof of purchase, original or copy, must accompany all returned merchandise.
• All merchandise should be packed securely in the manufacturer's original carton.
• Returns received after 30 days from authorization may be refused or subject to a minimum 20% Re-Stocking charge.
• Refused Shipments and Items returned without a Return Authorization will be subject to a minimum 10% Re-Stocking charge, plus the current rate UPS refusal fee of $5.00 for Ground shipments or $10.00 for expedited shipments.
• Damaged / Used product will be subject to a minimum 20% Re-Stocking charge.
• Contact us within 24 hours of receipt of your order if it has been damaged in-transit or if it is defective.
• This return policy applies only to manufacturers defects all other concerns covered by the manufacturer's warranty